Six Sigma and corporate culture reengineering
Six Sigma management is not only a breakthrough in technology, but also a modern management concept. Since entering the 21st century, the word "innovation" has appeared frequently in China. The sustainable development of enterprises depends on innovation, and the prosperity of the nation cannot be separated from innovation. The innovation of enterprises is closely related to the cultural construction of enterprises. What we call corporate culture is fundamentally different from the narrow sense of blowing, playing and singing, slogans and blackboard newspaper special issues. Corporate culture is a complex intangible thing. Culture is defined as a system composed of collective values, traditions and codes of conduct, which has certain uniqueness. Every organization has its own way of thinking and behavior, and the integration of the two forms the corporate culture. Every successful enterprise has its unique cultural concept. The employees of the enterprise may not be able to express this intangible thing clearly, but they all know what it is and how it affects their daily activities
advanced corporate culture is the fundamental driving force for the sustainable development of enterprises. To establish a culture that keeps pace with the times in enterprises, the renewal of ideas is the first to bear the brunt. Our enterprises advocate the modernization of management all day, but it seems that the gap between many enterprises and world-class excellent enterprises is widening. The modernization of management inevitably needs to learn from the experience of excellent enterprises, but traditional ideas still tightly bind us, so it is impossible to learn other people's advanced things, especially foreign ones. Therefore, we believe that the modernization of management is first of all the modernization of ideas. Only the modernization of ideas can promote the cultural reconstruction of enterprises. Zhang Ruimin, CEO of Haier, the most successful multinational company in China, attributed their 19 year development to innovation, which came from the renewal of ideas. If you have the opportunity to visit Haier University, you will surely see a fixed slogan on one wall among the many slogans in the central hall of Haier University: if you don't update your ideas, you are equal to abandoning yourself. Can you share the true meaning of Haier's success from this slogan? The new concept of Six Sigma management will help enterprises establish an advanced corporate culture
quantitative management has achieved fruitful results in the United States.
the scientific idea of quantitative management has recently achieved fruitful results in the United States. In the 626 branches of circuitcity across the United States, from the clothes worn by store inspectors to the term of interest free loan shopping, all these have been carefully studied and carefully designed by statisticians. The research method is based on the fuzzy mathematical theory developed from the manufacture of atomic bombs during the cold war
this statistical technique is called multivariable testing (MVT) method, which can test dozens of variables in real life at the same time. Statistician charlesholland used MVT technology for the first time in the 1960s to find out why the failure rate of some atomic bomb components was as high as 85%
anmecollough, CEO of Huanyu department store, faced with the huge pressure of several powerful competitors in the United States and the company's stock price has fallen from $60 to $5, collected more than 3000 ideas and suggestions to improve sales from employees in various branches, and summarized them into 15 for Holland's kuaplo consulting company to test. Through a series of test combinations, research and analysis, mclaw adopted the advice of the consulting company, which was proved to be effective by MVT test, and achieved immediate results. The two six week experiments conducted in late 2000 and early 2001 have brought great changes to the company. As of September, 2002, these changes have increased the revenue of Huanyu department store by about $300million in the previous 12 months, equivalent to 3% of the company's total sales
this information published by Forbes in July 2003 once again shows the scientificity and creativity of quantitative management. Here we introduce this achievement and hope to inspire our entrepreneurs to pay attention to quantitative analysis and the application of statistical methods and technologies in enterprise management innovation
Ge, led by six sigma Welch, can be regarded as a model of corporate culture change. The concept of work out is a company wide action launched by Mr. Welch in 1989, with the fundamental purpose of promoting the change of Ge corporate culture. For the first time in history, the collaborative plan attempts to delegate power to all employees of the company. This even means that one of the strictest "layoff bosses" in the United States openly admitted to his subordinates that they had received too many orders in the past. Working together is a major challenge for Welch, but it has effectively promoted the company's reform and the construction of a new corporate culture
the four main objectives of full cooperation have been fully achieved at GE. By the mid-1990s, General Electric had become the most powerful company in the United States and the most valuable company in the world. But this did not make Welch complacent, but more inspired Welch to find a new way for the sustainable development of General Electric
when working together, Mr. Welch did not know the management concept of Six Sigma, but the cooperation he advocated inadvertently laid a solid foundation for six sigma management
practice has proved that working together has become the best channel for GE to implement Six Sigma. The plan makes Ge naturally absorb the concept of Six Sigma Management in its corporate culture. Because six sigma management is exactly the enterprise culture and concept that needs to work together. Facts show that: working together reshapes the way employees behave, and six sigma reshapes their way of working. Since then, a new corporate culture of General Electric has been bred
there are three evolutionary processes of working together. The first stage is the action stage, which is an action to break the hierarchical boundaries and stimulate employees to seek speed, simplification and self-confidence. In this initial stage, a large number of unnecessary work was cancelled, and the employees' self-confidence was established. The second stage enters the procedural stage, and the preliminary results of joint cooperation have been widely recognized. Through speed and concise opinions, we advocate dedication and become a part of culture, so that the enterprise can achieve great development. In the third stage, working together has become an important culture of the enterprise, making general electric begin to move towards the most efficient company in the world. A series of cooperative practices have become people's conscious actions
facts show that the collaborative plan has laid an important foundation for Welch to build Ge into a learning organization and carry out six sigma management strategy
3C challenges faced by enterprises
Michael in the mid-1990s? Hammer and James? Champi's book "reinventing the company" ranks among the best sellers of American business management. Hammer and champi use the following passage to support their "re planning" argument: "there are three forces that individually or jointly make today's business owners face severe challenges, which is the so-called 3C challenge." Namely: customer, competition, change. All these three challenges have penetrated deeply into the process of customer-centered institutions, making any enterprise face strong pressure in three aspects. For Chinese entrepreneurs who have been exposed to the ancient oriental culture for a long time, they should pay more attention to the connection with foreign countries, especially face this 3C challenge seriously. Because today's customers are no longer those who were trapped by food and clothing in the past; Today's competitors are no longer just their compatriots and brothers; Today's rapid pace of change is even more overwhelming. In order to make us have a place in this competitive global village, it is very necessary to analyze and study these 3C challenges
since the early 1980s, the dominant power in the relationship between businessmen and customers has changed in the United States and some developed countries. Sellers are no longer in a dominant position, but customers have the upper hand. It can even be said that customers have become an indisputable protagonist in business. Over the past two decades of reform and opening up in China, qualitative changes have taken place in society, economy and people's lives. We have bid farewell to the era of shortage economy. Our customers' expectations are increasing day by day, and even some customers have become extremely picky. Customers' consumption has changed from the past purposeful consumption to the pursuit of various fashions. In the past, purposeful consumption was purely to solve the problem of food and clothing, such as buying a steamed bun when hungry and a dress when cold. And now the pickiness of customers is played incisively and vividly, whether the specification, quality, price are determined by customers. They pursue taste. In the process of consumption, they not only require the basic functions of goods, but also pay more attention to taste or style, so as to reflect their status, identity and cultural literacy; They pursue personality. It seems that everyone wants to be different and unique, and they want to show their personal style and characteristics in consumption; They pursue the process, that is, they pay attention to the value and psychological feelings of the consumption process itself, including shopping environment, music, atmosphere, so they usually adopt specified creep limits, services, etc. Isn't there a saying called "shopping is enjoyment"
with the acceleration of global economic integration, competition has become pervasive, and the depth and breadth of competition are unprecedented. Enterprises often took a lot of effort to open the door to the market, but they didn't expect a group of competitors to come uninvited, and even waited for a long time in the "1035" development guidance for the chemical fiber industry "jointly issued by the Ministry of industry and information technology and the national development and Reform Commission at the end of 2016. This may be a slightly better situation. After all, there is finally a place, and often, enterprises spend a lot of research and development and advertising costs, and may just be making wedding clothes for others
with the acceleration of global economic integration, the earth has become a global village, and businesses have to go to this village to search for gold, which intensifies the competition. After China's entry into WTO, our enterprises are facing greater competitive pressure. The traditional economic mode, enterprise management mode and enterprise culture have been greatly impacted. The experience management for many years has exposed its fatal defects in the fierce market competition. In recent years, China's retail business has been directly impacted by the world's retail giants Wal Mart, Carrefour and other businesses, which has made us feel the huge gap in competitiveness and the cruelty of fierce competition. The impact on the finance and insurance industry has also put pressure on China's four major commercial banks and national insurance companies. The era of tariff protection for agricultural and industrial production and manufacturing is also about to pass, and all walks of life in China are experiencing the impact and baptism of the market
"change" is translated into change by some people and change by others. But whether it is change or change, "change" is the essence, the core and the necessity. There is nothing unchanging in the world, only change is the only eternal
it is precisely because of the never-ending changes in society that our business customers have changed, the competition pattern has changed, the share and market position have changed, and the speed of change is so fast that our entrepreneurs are overwhelmed. Even entrepreneurs who lack originality can only cling to the past we know because they are afraid of the unpredictable future
in this rapidly changing
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